The first time my son ordered a pair of Nike shoes online, they said it was shipped. We were all home, no shoes to our address shipped to us!! My son was advised, after many calls, to only order a new pair!!!! I phoned and asked, "What address do you have on your form?" After talking to us like we were in the wrong location, they said another suburb. Check their address four times before they give them new shoes... For the same thing to take place!!!! NEVER AGAIN... So overwhelming... so stressful... As I can't pick any, one star is generous.