The worst possible customer service I've ever come across!! I paid £153.99 for a prom dress. I got it custom fit and paid £19.99 for postage, and £15 for custom fit. It's the most I've ever spent on one item before. I was so excited for this prom dress to arrive. It's nothing like the photos and the quality is very poor. The beads look cheap and tacky nothing like described on the website. Not only this but, even though I got it custom fit it is FAR too big, the photos don't show it very well but it's HUGE. I am so disappointed with every element of the dress, customer service and price. If anyone's knows how I can get a refund please let me know!